Cancellation and Refund Policy

1. Competition Cancellation by the User

Cancellation before the competition: If you wish to cancel your participation before the competition starts, you may do so within the specified deadline. If the cancellation is successful, the entry fee will be credited back to your account balance.

Cancellation after the competition starts: Cancellations are not allowed once the competition has started, as the results depend on real player performances.

2. Competition Cancellation by FootballGoalFantasy

Insufficient participants: If a competition does not reach the required number of participants, FootballGoalFantasy may cancel the competition and refund the entry fees.

Technical issues: If technical problems prevent fair gameplay, the competition may be canceled, and a refund will be issued.

Violation of rules: If a competition is canceled due to rule violations, affected users may not receive a refund.

3. Refund Policy

Eligible refunds: Refunds will be issued for:

• Competitions canceled by FootballGoalFantasy.
• User-initiated cancellations before the competition starts.
• Billing or payment errors.

Refund method: Refunds will be credited to your FootballGoalFantasy account balance and can be used for future competitions or withdrawn according to the standard payout process.

Non-refundable situations: The following cases are not eligible for a refund:

• Disqualification due to rule violations.
• Losses incurred due to player performances.
• Requests made after the competition has started or concluded.

4. Withdrawal of Account Balance

Withdrawal requests: Users can request a withdrawal of their account balance, provided they meet the minimum withdrawal amount.

Processing time: Withdrawals are typically processed within 3-5 business days, but processing times may vary depending on the payment method.

Withdrawal fees: A small fee may apply for processing withdrawals. This will be clearly communicated before the transaction.

5. How to Request a Refund or Cancellation

To request a refund or cancellation, please contact customer support at [email protected] and provide relevant details such as your account information and competition details.

6. Changes to the Cancellation and Refund Policy

FootballGoalFantasy reserves the right to update or modify this policy at any time. Changes will be posted here, and it is your responsibility to review the policy regularly. Continued use of our services after changes means you accept the updated policy.

7. Contact Us

If you have any questions or concerns about this policy, please contact us at [email protected].